Product Warning

Risk of spontaneous glass breakage

We have registered a level of spontaneous glass breakage in a specific type of small pane produced and sold between 1997 and 2003. Under specific conditions, generally experienced in the winter, there is a minor risk that the inner glass may break spontaneously, with the possibility of glass fragments falling.

We take the quality of our products seriously and have decided to issue a product warning to inform our customers.

To determine whether you have one of the 8 to 14-year-old panes in question in your roof window, please follow these steps:

window howto

1.)
Check whether the width of your pane is 39 cm (15.5 in) or less.
If it is, please continue to step 2.
If it is wider than 39 cm (15.5 in), your pane is not affected by the product warning.
2.)
Open the window and turn it through 180° to its cleaning position.
3.)
Locate the pane code on the spacer (metal strip) inside the pane and write it down.

You are also welcome to give us a call on 0800 980 7030 and we will advise you.Please note if you are a customer from Northern Ireland please call us on 01592 778225
We recommend that customers act on this warning.
We apologise for any inconvenience this may cause.

Identify your pane